Hitachi Rail are keeping high-speed trains flying

  • Hitachi’s £60m Ashford depot has been vital in sustaining the trains’ high reliability and passenger satisfaction ratings.
  • The increased popularity of the trains has also cemented the need for continuous improvement, with over 600 modifications to the fleet being made in the last ten years.
  • Hitachi recruits people from a variety of backgrounds, including the automotive sector and the armed forces, which helps to encourage fresh thinking.

High quality maintenance of the Javelin Class 395 fleet by staff at Hitachi’s £60m Ashford depot has been vital in sustaining the trains’ high reliability and passenger satisfaction ratings in the decade since the introduction of the UK’s only domestic high-speed services. Hitachi recruits people from a variety of backgrounds to support its Ashford maintenance operations, including the automotive sector and the armed forces, which helps to encourage fresh thinking and innovation. This blend of manufacturing expertise and new ideas from outside the rail industry has created an open and positive culture at the depot.

Around 275,000 customers travel on Southeastern high-speed services every week. The success of the service, combined with the positive culture in the depot, has created a sense of ownership and pride in the Ashford team. The increased popularity of the trains has also cemented the need for continuous improvement, with over 600 modifications to the fleet being made in the last ten years. As Hitachi’s maintenance operations have expanded around the UK, it has used Ashford’s culture and knowledge as a model to inform the development of new sites in England, Scotland  and Wales.

Further information
http://hitachirail-eu.com